New airline refund policies you need to know just in time for your vacation

Just in time for the holiday travel season, new rules went into effect in late October that require airlines to issue refunds to travelers in certain situations.

Earlier this week, three new rules came into effect that expand airline refund options for passengers. The new rules apply to checked baggage delays, unmet travel options (such as Wi-Fi), and significantly altered or delayed flights. The rules were set by the Department of Transportation. last spring and require airlines to make it easier for travelers to get refunds.

Background

Prior to these rules, airlines were allowed to set individual standards for what would warrant a flight change refund. This caused a lot of confusion and made it incredibly difficult for passengers to understand their rights when it came to claiming a refund. Under the new rules, airlines are required to promptly notify passengers of their right to a full refund. If the passenger chooses to do so, the refund must be issued within seven days, depending on the original payment option.

Refunds for delayed checked baggage

You are now eligible for a refund if your paid checked baggage does not arrive at the airport within 12 hours of your domestic flight. On international flights, you’ll need to get your money back within 15 to 30 hours, depending on the length of your flight. However, passengers must complete a baggage mishandling report with the airline before requesting a refund.

Refund for additional services

If you purchased additional services such as Wi-Fi, seat selection or in-flight entertainment and the airline is unable to provide these services, you are entitled to a refund.

Refund for flight changes

Passengers may receive a refund if they decide not to board a flight that has been significantly diverted or delayed. “Significant delay” is now defined across all airlines as three hours for domestic flights and six hours for international flights. In addition, you are entitled to a refund if the flight change increases the number of connecting flights; changes the airport of departure or arrival; or changes the flight to an aircraft that is less accessible or suitable for passengers with disabilities. As a traveler, you are also entitled to a refund if you are downgraded.

What’s next

In August, the Ministry of Transport proposed a new rule This will prohibit airlines from charging rubbish charges when giving children (aged 13 and under) a seat next to their parents or guardians. The proposed rule, which is still under review, would also require airlines to seat children next to their parents for free within 48 hours of travel if there are available seats nearby.