A passenger accused a Southwest employee of going into the restroom with her personal belongings.

A woman is looking for answers at Southwest after she noticed something strange and downright disgusting in one of her personal items after getting off the airline’s flight.

In TikTok videos passenger named Sally admitted that she was both embarrassed and rightfully angry about how Southwest employees treated her belongings and demanded that something be done about her damaged belongings.

A passenger accused a Southwest employee of going to the bathroom with the guitar case she was traveling with, which contained an urn containing her mother’s ashes.

“There was an incident yesterday and I am deeply concerned about how it was handled,” Sally began in her video. “My guitar was lost on a flight and didn’t show up at my destination.”

She explained that her guitar had to be delivered to where it was located, which is what happened. However, when she finally received her guitar and case, she was shocked by what she found when she opened it. The inside of her guitar case was incredibly damp and smelled distinctly of urine, making it obvious that someone had gone to the bathroom inside it.

In addition to the fact that her real guitar was ruined, Sally also put her mother’s ashes in the case. Because of the urine, her late mother’s ashes were ruined.

Sally immediately called Southwest and spoke to several people, explaining what had happened to her guitar case and that it had been destroyed in such a vulgar manner.

“I don’t think it was taken as seriously as it should have been, given it’s a biohazard. I touch it with my bare hands, trying to figure out why my guitar is wet and I have cuts on my fingers. And I have a guitar covered in urine. That guitar meant a lot to me and I had business with it.”

The passenger was initially told she would have to wait 30 days for a response from Southwest.

It was not only disrespectful and it was incredibly humiliating for Sally to open her personal belongings and discover that everything had been ruined, but when she tried to raise the issue with Southwest 30 days after filing the initial report, she was told it would be another month before she got a real answer.

Of course, this didn’t sit well with Sally, who demanded that something be done about it immediately.

“One of your employees has a guitar covered in urine,” she noted. “Who decided to open my guitar and piss on my dead mother’s ashes and my guitar.”

According to US Department of Transportationif a claim was made to the airline within the allotted time, which Sally did, and the item was damaged beyond repair, the airline would “negotiate a compensation amount based on cost.” However, there are exceptions for what the Department of Transportation called “fragile items, perishable items and other valuables.”

Unfortunately, this vague information can put Sally in a difficult situation.

The passenger admitted that there was no “compensation” for the condition of her late mother’s ashes.

In a follow-up video, she responded to people’s comments and detailed how she opened her ruined guitar case and discovered that everything inside was wet.

She claimed that everything in the case was very wet and when she pressed on it, liquid leaked out the sides, causing her friend to feel sick from the smell.

“People were concerned that I was more worried about my guitar than my dead mother’s ashes. Then there was a group of people who I assume had lost someone too, who said there was nothing that could be done to fix it,” Sally said. “They’re right.”

She insisted that the thought of having to send her mother’s ashes to take a DNA test to find out who peed in her guitar bag was something she couldn’t imagine.

Even just having to remove her mother’s ashes from the case, something she couldn’t do in the three years her mother was gone, is an unbearable thought.

After her mother and grandmother passed away, Sally said music and art were what she leaned on. during her griefWhich makes this whole debacle even more heartbreaking.

Hopefully, given how viral her video has become, it will get Southwest’s attention so they can at least take the necessary steps to not only find the employee responsible, but also provide Sally with the money to replace her guitar, even though that there would be no money to replace her guitar. the money of the world can replace the damage done to her mother’s ashes.

Nia Tipton is a Chicago-based entertainment, news and lifestyle writer whose work explores contemporary issues and concerns.