Apple iPhone 14 Plus users can get their cameras fixed for free: here’s how

Apple has launched a repair program for its iPhone 14 Plus, offering free fixes to customers experiencing a specific problem with the rear camera. The program is targeting a small group of iPhone 14 Plus devices released between April 2023 and April 2024, which have reportedly experienced occasional issues with the rear camera preview.

What’s the problem with the iPhone 14 Plus camera?

Apple notes that this issue only affects a limited number of iPhone 14 Plus models, especially when trying to use the rear camera. Affected users may notice that the camera preview feature does not display correctly, preventing them from taking smooth photos.

How will Apple’s repair program work?

Apple recommends that customers experiencing this issue seek assistance from one of its retail stores, an authorized service provider, or use the mail order service available on its website.

To make this process easier, Apple has provided a serial number checker on its support page that allows users to check their device’s eligibility for free repairs. If the device qualifies, Apple will cover repair costs for three years from the date of original purchase, ensuring owners can enjoy the full lifespan of their device at no additional cost.

However, this repair program is specifically designed for the iPhone 14 Plus model. No other iPhone models, including iPhone 14, iPhone 14 Pro, or iPhone 14 Pro Max, are eligible for this service. Customers who previously encountered this problem and paid for the repair out of pocket can contact Apple and request a refund of their costs, making the program retroactive to those who were already seeking solutions.

Which iPhone 14 Plus models will qualify?

To qualify for this program, the unit must not have any additional damage that would affect the repair process, such as a cracked rear window or significant wear. If other damage is found, customers may incur additional costs for this separate repair. Apple advises users to back up their devices to iCloud or a computer before bringing their phones into the service as a precaution against data loss.

The company also notes that repairs may be limited to the region or country where the device was originally purchased, which is in line with Apple’s typical repair policy. Additionally, although this program provides a free solution to the camera preview problem, it does not extend the standard warranty on the iPhone 14 Plus.

This is Apple’s first large-scale iPhone service program since 2021, when the company addressed headphone speaker issues in select iPhone 12 models. The company’s commitment to supporting users through targeted repair initiatives underscores its commitment to device quality and customer satisfaction.