A couple sues jewelers after their wedding ring was stolen during transportation.

• A Tennessee couple is suing a jeweler who they say failed to compensate them for an engagement ring they lost after it was stolen.
• In a viral TikTok video, bride-to-be Chelsea King revealed she went to a local jeweler to combine the family’s fourth-generation engagement ring and her fiancé’s $10,000 tanzanite crystal into an engagement ring, but the ring was stolen on the way from the gem cutter back to the business
• “Despite our efforts, the situation has escalated publicly and legally,” the jeweler told PEOPLE in a statement, adding: “While we respect our customers’ right to express grievances, we maintain that we followed proper procedures.”

A Tennessee couple is suing a jeweler who they say failed to compensate them for an engagement ring they lost after it was stolen.

Bride-to-be Chelsea King shared viral video Tik Tok video that she and her fiancé, identified by WSMV as Dawson, Blanchship planned to combine the family’s fourth-generation engagement ring and her $10,000 tanzanite crystal into an engagement ring, but was left empty-handed.

She said she and her Blanchip sent the ring to Nashville-based King Jewelers to get it ready for the engagement, and they paid $1,100 for the service. However, they told KTVZ-TV What they didn’t know was that the jewelers then shipped the ring to an outside cutter in Florida. On the way back to the jeweler in Tennessee, it was allegedly stolen.

“They had this happen when FedEx lost a package,” King noted on TikTok.

Blanchship alleged, according to KTVZ-TV and the complaint reviewed by PEOPLE, that King Jewelers did not insure the pieces while they were in the care of the cutter and subsequently transported back to the jeweler, despite the company allegedly informing them that they “Insure all items up to $100,000.” He also claimed that King Jewelers refused to compensate them for their losses, although the owner of the company offered to replace the ring, according to the store.

King said she, Blanchip and Jewelers have failed to fix the problem since it happened, and they have since filed a lawsuit seeking $75,000 in damages against King Jewelers for the incident, KTVZ-TV reported and confirmed in a PEOPLE complaint. .

“We never heard from them,” she said in her message. separate video on TikTok. “They never offered us compensation. They never approached our lawyers with a request to pay us compensation.”

King Jewlers told PEOPLE in a statement that they “offered several options to remedy the situation” with the couple, including “creating a custom engagement ring using a premium gemstone at no cost” or “compensating the client at fair market value.” »

“Despite our efforts, the situation has escalated publicly and legally,” the company continued in its statement. “While we respect our customers’ right to express grievances, we maintain that we followed proper procedures.”

King Jewelers added: “We are now faced with a legal matter that we believe constitutes libel and extortion, and we are prepared to file a counterclaim to correct the exaggerations and false information being circulated online.” rejected by the Better Business Bureau because we offered every possible assistance to the client but did not want to be taken advantage of.”

In the complaint, the bride and groom said King Jewelers “coordinated an outrageous campaign of defamation” and falsely accused them of “extortion” and other crimes.

King shared on TikTok that she and Blanchip eventually got engaged, but the couple still intends to sue the company.

“I feel like in the middle of the chaos we got a happy ending – we got engaged, got a beautiful wedding ring and got to celebrate with our friends,” King said. “We don’t want people to go down this path and feel stuck and hopeless.”