Is your iPhone 14 Plus camera glitchy? How to fix it for free

Do you have an iPhone 14 Plus with a faulty camera? If so, Apple can now fix it for free. On new support page published last FridayApple explained the problem with the camera and the requirements for repairing it.

A “very small percentage” of iPhone 14 Plus models do not have camera preview. Yes, this means you can’t see anything when you point the camera at something, which is definitely a huge disadvantage when you’re trying to get the right shot. The affected devices were manufactured between April 10, 2023 and April 28, 2024.

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If you encounter this glitch, you should ensure that your device is eligible for the free repair service by entering your serial number at support page. To access the page, go to Settings, select General and click About. The serial number should appear; tap it to copy. On the support page, enter or paste this number into the appropriate field and click Submit.

If your phone’s serial number is among the affected devices, here’s how to fix it.

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Go to Apple Support Page and login to your account. Select the problematic iPhone from the list of your devices. Select your nearest Apple Store or Authorized Service Provider and a date and time to schedule your visit. If there is no store or service provider near you, you can send your phone number by mail. Repairs usually take 5-10 days, so keep in mind that you will be without your phone during this time.

Before you bring or send your phone, make sure you run current backup either on your computer or in iCloud. You should also turn off Apple Cash and consider removing your credit or debit cards from Apple Wallet. Additionally, you will want to disable Find my function.

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Here are a few more things to consider. If your iPhone 14 Plus is experiencing this issue and you’ve already paid to have it fixed, you can contact Apple to request a refund. The program applies to eligible iPhone 14 Plus for three years after the model is first sold at retail. Additionally, the repair program does not extend your phone’s standard warranty.